Shipping and FAQs
Do you offer local pick-up?
Yes! We offer free local pick-up at our awesome partner, Cup and Bar at NE Couch and MLK. BONUS: "Local Pick Up" orders over $25 get a free coffee coupon for Cup and Bar as a thank you -- local pick up is environment-friendly and helps keep our own cost low too!! You can choose the Local Pick Up option at check-out :)
How soon will I receive my order?
- Most Local Pick Up orders placed by 12pm, M-F are available for pick up at Cup and Bar by the next day at 8am! Easy peasy! We'll text you updates when your order is ready!
- Most shipping orders placed by 12pm PST, M-F, ship out same day! You will also receive a tracking number for shipped orders so you can get updates on ETA.
Do you ship internationally?Because we are such a new online store we currently only ship domestic. Stay tuned for this policy to change as we continue to grow!
Can I change or cancel my order?Yes! Simply go to the confirmation email sent to you and request a refund, or email us at email@example.com if you'd like to change your order (be sure to include your order number in the email :)
What's in the Mystery Boxes?It's a surprise! Every mystery box is unique, but focused on the theme listed. You will always get a great value, but alas we can't do special requests of exchanges of individual items from the boxes.
I saw an item on your Instagram that I want to buy, but I don't see it on your website. How can I buy that?
We are constantly adding new items to our site, so feel free to email us your request at firstname.lastname@example.org and we'll do our best to add that item!
How much will it cost to ship my order?Once you are ready to check out, you'll be able to select your shipment method and shipping will be calculated accordingly. You'll be able to see shipping and delivery costs before you finish your check out. We offer a flat $6 shipping rate for orders over $30 and free shipping nationally for orders over $80 :) and absolutely free for Local Pick Up orders (plus a coupon for a free coffee at Cup and Bar!).
What is your return policy?
We want you to be happy with your purchase! If your items arrived damaged, the wrong box set was delivered, or you simply change your mind, you’re welcome to return your box set in its original packaging and condition. Once received we will refund the price of the box set. Please read below for details:
Damaged or Wrong Product Received:
- Original shipping charges will be refunded once we receive the returned item.
- Return shipping costs are provided by 11:11 Supply. Contact us to let us know the issue, and we will email you a shipping label.
I have other questions not covered here, how do I contact you?
Easy peasy: You can email us at email@example.com, or call or text us at 503-395-4440. If emailing us and you have an order number, include that so we can answer your question even faster.